Terms of Sale

Working draft for the business to review with its legal adviser before launch.

Your order

When you place an order you make an offer to buy. A contract is formed when we email to confirm your order. We may decline an order — for example if a piece is unavailable or a price has been displayed in error — in which case any payment will be refunded in full.

Prices & payment

Prices are shown in pounds sterling and include UK VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken when your order is confirmed.

Delivery

Delivery timescales are given in good faith. Risk passes to you on delivery; ownership passes once payment has been received. See delivery information.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order without giving a reason. We extend this to 28 days. See returns for exclusions such as personalised pieces and unsealed earrings or fragrance.

Faulty pieces

Your statutory rights under the Consumer Rights Act 2015 are unaffected. If a piece is faulty, please contact Client Services and we will arrange repair, replacement or refund.

Promotional codes & gift cards

Promotional codes are subject to the conditions stated with them, cannot be exchanged for cash, and only one may be used per order. Gift cards are valid for three years from issue, may be used across several orders and cannot be exchanged for cash.

Authenticity

We describe each piece on the basis of information we have verified. We make no claim of affiliation with, or endorsement by, any brand other than as stated.

Law

These terms are governed by the law of England and Wales.